Payment Terms:

For lessons and activities, you must pay us the Price in full prior to us supplying the Services, using the payment method set out in our invoice, or as otherwise agreed between the Parties.

For our retreats, you must pay a deposit, amount as listed at the time of booking, and the remainder of the Price at least 4 weeks before the retreat start date.

 

Cancellations:

If you cancel a lesson or activity before 24 hours before the start time. we will work with you to reschedule the appointment at a mutually agreeable time.  If you cancel within 24 hours of the start time, no refund will be provided.

If we cancel a lesson or activity before the start time, we will work with you to reschedule the appointment at a mutually agreeable time. In cases where we must cancel or reschedule due to circumstances beyond our control, the provisions of clause 12.5 (Force Majeure) will apply.

If you cancel a retreat more than 4 weeks before the retreat start date, the deposit is non-refundable but any additional payments will be refunded. If cancelled within 4 weeks of the retreat start date, no refund will be provided, and you acknowledge this is a genuine pre- estimate of loss suffered.

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Late Arrivals 
To ensure the experience of all participants and maximize time in the water, all group surf lessons start promptly at the scheduled time. If you are more than 10 minutes late, you will not be permitted to join the lesson, and your booking will be forfeited with no refund.

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Group lessons begin immediately with a mandatory ocean safety briefing and gear fitting. Late arrivals disrupt this vital safety instruction and cut short the lesson time for participants who arrived on time. Furthermore, ocean conditions and tide windows change quickly. Because of this, instructors cannot restart briefings or delay the group. We strictly require all participants to arrive on time and allow extra time for parking.

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insurance:

We maintain public liability insurance for all activities. Participants must have their own travel insurance that covers surfing for overseas retreats.